Each stage of the marketing funnel is addressed, as is the best way to nurture your Instagram followers. It’s not fair to compare fans. A new convert need instruction, while an antagonist may benefit from confinement.
1. Improve your Instagram presence by
Where may potential new fans locate you? If you want more people to follow you on Instagram, you need to make your profile searchable. Don’t only rely on consumers discovering your Instagram account after being linked from your website or email newsletters; plan for it.
Your Instagram handle and bio should be optimised for search. Make every one of your 30 username characters and 150 bio characters count because that’s all Instagram allows. The names of your firm and its primary offerings should always be included in a business bio.
2. Make a plan for how you’ll interact with customers.
Consumers take a number of steps after discovering a business on social media. Seventy-six percent of customers will contact the company for some kind of assistance. Additionally, 47% of customers think a firm is doing well on social media if they provide responsive customer service.
3. Reply to Instagram comments and direct messages
When a customer sends a brand a message, they have certain deadlines in mind for a response. The Sprout Social IndexTM: Social Media Trends for 2022 & Beyond found that 13% of customers want an immediate response, while 63% expect one within one to twenty-four hours.
A company’s social customer strategy should include a rapid reaction time on social media. Trust is essential for attracting and keeping consumers.
However, if your Instagram follower count suddenly skyrockets, it’s vital that you keep in touch with your customers and never miss a message. Smart Inbox is where Sprout really shines. Mark as complete any incoming communications that you’ve responded to depending on their profile or message type.
4. Take preventative measures against spam or trolls
Bots and spam accounts tend to follow accounts with a huge number of followers. It’s a drawback of expansion, but there are steps that may be taken to lessen its impact. First, don’t sit back and wait for the spam comments to start rolling in.
Take preventative measures against spam by adjusting your settings for “Hidden Words” in the “Settings” menu. You may use it to moderate feedback and messages based on key terms of your choosing. Instagram has its own internal blacklist of inappropriate terms.
5. Prepare a strategy for restricting or banning user access
Some accounts’ only purpose is to spread misinformation or harass established companies. Perhaps a follower often makes derogatory or spammy remarks.
A crisis communication strategy should be ready for these and other unexpected events. When is it okay to stop someone from following you or accessing your Instagram account?
A thriving brand inevitably attracts public scrutiny. And you should have a solid plan on how to communicate when it does. In the absence of obvious harassment, banning an account is not the default action. Brands may learn from customer comments and reviews by actively engaging with them.
6. Dedicated Instagram Highlights or welcome posts are a great way to say hello to new followers.
You want all the important details to be easily accessible to a possible new follower who is checking out your Instagram account for the first time. The importance of a stellar biography has been discussed at length previously, but there is always room for improvement.
7. Maintain consistency and utilise canned replies
If you have more than one person handling your Instagram account, you must have a consistent brand voice. Spending time addressing frequent inquiries and worries is time well spent. Think about using Instagram’s saved responses function instead of retyping the same response or using a new voice.
8. Figure out who you’re talking to.
If you don’t know who you’re talking to on Instagram, your plan will fail. Learn about your Instagram audience’s age, gender, geography, and activity levels by checking out their Insights.
A Post Performance Report provides insights into individual posts with a social media management platform like Sprout. If your most popular pieces seem to share characteristics, that’s a good sign that your audience is connecting with your message.
9. Conduct regular analyses of the account’s results
Knowing how your Instagram account is doing is essential for managing your followers. Options include an Instagram audit and a social media report once a month or three times a year.
Furthermore, compare your Instagram account’s performance to that of similar accounts. Check out their posting frequency and the rate at which their following is expanding.
10. Always remember who is influencing you.
Finally, remember to monitor who is having an impact on your account. It makes no difference if they are influencers in your marketing plan or just dedicated customers. Those individuals are the ones who will enthusiastically promote your company.
There are a number of methods available for monitoring who influences you. You may now “favorite” profiles on Instagram to quickly go to their feed. Only postings from individuals you’re following will appear in the “following” feed. Each displays entries in reverse order, guaranteeing that you won’t be behind the times. Keep tabs on influential users by adding them to your Favorites and following them.
Organize your Instagram likes and comments.
When your Instagram account suddenly becomes popular, you may feel overwhelmed. Taking greater care and consideration in managing a larger following is essential. At some point, it will be impractical to individually investigate each account. Using the aforementioned methods, you’ll be able to maintain control over your followers while doing so more efficiently.